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Return Policy

Return Policy

If you are not completely satisfied with a Maeva Beauty purchase or gift for any reason, please review our return, refund and exchange policies below. 

Products must be returned unused and in the same condition that you received it. Maeva Beauty monitors return activity for abuse and reserves the right to limit returns or exchanges. All returns are subject to validation and approval at Maeva Beauty's discretion. We regret that we are unable to cover return/exchange shipping.

♦ Our return policy is 30 days since your product was delivered. After 30 days have passed, we cannot issue a refund/exchange. If your new product is received by Maeva Beauty within 30 days of purchase, you will receive the following refund:

Payment method used to make your Maeva Beauty purchase

If Maeva Beauty receives your new item within 30 days of purchase, the purchase price will be refunded to:

Credit or debit card

Your credit or debit card used to make the purchase.


Your PayPal account.

Maeva Beauty gift card, Maeva Beauty online store credit or card

An online store credit that can be used at Returns by Mail Procedure

♦ Include a receipt or proof of purchase with your item.

♦ Download and complete our Return Authorization Form and include it with the item.

♦ Ship the item via trackable carrier to ensure that we receive the item.

♦ Pack your return in a well-padded envelope or box to prevent damage in transit. 

♦ You will receive an email confirmation when your return is processed.

It takes up to two weeks to process returns and credit your account or to issue an online store credit. We will notify you via email once your return has been processed. Please note that your financial institution may take longer to reflect the transaction. If you have any questions about your return, please contact Customer Service.

Lost or Stolen Packages

Maeva Beauty is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, Maeva Beauty will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.